Refund policy

Your first payment is refunded in full if you ask within the following 14 days. You don't have to justify yourself: just tell us what didn't work for you, it helps us.

A refund under this guarantee ends the subscription: no further payment is taken, and the workspace stays accessible until the end of the period that was paid for.

• A double charge, or an amount that doesn't match your plan.
• A charge after a cancellation that had been properly recorded.
• A serious outage of the service, caused by us, that prevented you from using it.

In these cases, the date doesn't matter: we refund what should not have been paid.

After the 14 days following the first payment, months already started are not refunded. Cancelling stops the renewal: you keep access until the end of the paid period, and then nothing more is billed.

As this is a contract between businesses, the fourteen-day withdrawal right granted to consumers does not apply; the guarantee above is a commitment by Tably, on top of the law.

• In your workspace, open Management then Billing, and click “Request a refund” next to the invoice concerned. Only the workspace owner can do this.
• No longer have access to your workspace? Write to pro@tably.works giving the workspace name and the invoice number.

We reply to every request within 5 business days, by email, whether it is accepted or not. An accepted refund goes back to the payment method used; depending on your bank, it appears within 5 to 10 business days.

This policy supplements the terms of use.